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Casella

Support

Tell us what you see and where. We reply to every request within two business days (Monday to Friday). You can also write to [email protected].

Your myshopify.com address, for example http://www.storename.myshopify.com

What you expected, what happened instead, and the page where you saw it.

Up to 5 images, 5 MB each.

What support covers

Section titled “What support covers”
  • Questions about theme settings, sections and blocks.
  • Bugs in the theme’s own code.
  • Help reading this documentation for your store.

What it does not cover

Section titled “What it does not cover”
  • Custom code, or changes you or a developer made to the theme files.
  • Third-party apps and their code.
  • Store setup outside the theme, such as products, payments or domains. Shopify Support helps with those.

Refunds

Section titled “Refunds”

Theme purchases are handled by Shopify, and the Theme Store’s own refund rules apply. Before you buy, you can try Casella free in your store from the Theme Store.

Before you write

Section titled “Before you write”

The FAQ answers the most common questions. If you changed theme code, say so in your message: it helps us find the cause sooner.